Operator Details and Corporate Information
The website vip-stakes-casino-nz.com (hereinafter referred to as “the Platform”) is owned and operated by Horizon Gaming Solutions N.V., a company incorporated and registered under the laws of Curaçao, with registered company number 162345 and registered address at Abraham de Veerstraat 9, Willemstad, Curaçao.
All gaming services offered through the Platform are provided solely by the licensed operator. Any queries relating to corporate information may be directed to the operator’s support team via the Contact Us page.
Licence and Regulatory Authority
Licence Details
The Platform operates under a valid online gaming licence issued by the Curaçao Gaming Authority (CGA), the competent regulatory body for online gaming in Curaçao, established pursuant to the Landsverordening op de Kansspelen (National Ordinance on Games of Chance, LOK), which came into force on 24 December 2024.
- Licence type: Online Gaming Licence (B2C)
- Licence number: OGL/2024/1789/0456
- Issuing authority: Curaçao Gaming Authority (CGA)
- Regulatory website: www.gamingcontrolcuracao.org
Players may verify the validity of the operator’s licence directly via the CGA licence validator, accessible by clicking the CGA seal displayed in the footer of this website. The CGA seal links to an official validation certificate confirming current licence status.
Applicable Legislation
The operator conducts its activities in accordance with the requirements of the LOK and all subordinate regulations and guidelines issued by the CGA, including obligations relating to anti-money laundering, responsible gambling, data protection, and the technical integrity of gaming systems.
Territory of Service and Eligibility Requirements
Geographic Scope
The Platform accepts registrations from players located in New Zealand and other permitted jurisdictions. The operator does not knowingly accept registrations from residents of jurisdictions where online gambling is prohibited by applicable law. It is the responsibility of each player to ensure that accessing and using the Platform is lawful in their jurisdiction of residence prior to registering an account.
The following categories of persons are prohibited from registering or maintaining an account on the Platform:
- Persons under the age of 18 years;
- Residents of jurisdictions explicitly excluded under the operator’s Terms and Conditions;
- Persons who have been excluded or self-excluded from gambling services;
- Employees, officers, directors, agents, and affiliates of the operator, and members of their immediate families.
Age Verification and Minimum Age Requirement
Access to real-money gaming on the Platform is strictly restricted to persons aged 18 years or over. The operator applies mandatory age verification procedures at the point of registration and prior to processing any withdrawal. No player will be permitted to deposit, wager, or withdraw funds until their age and identity have been verified to the satisfaction of the operator’s compliance team.
The operator reserves the right to suspend account activity and withhold funds pending completion of age and identity verification. Any account found to have been opened or used by a person under the age of 18 will be closed immediately, and all funds will be dealt with in accordance with applicable regulatory requirements.
Anti-Money Laundering and Know Your Customer (AML/KYC) Policy
Regulatory Framework
The operator maintains a comprehensive AML and KYC compliance programme in accordance with the requirements of the CGA and applicable international standards, including the Financial Action Task Force (FATF) Recommendations. The programme is designed to prevent the Platform from being used as a conduit for money laundering, terrorist financing, or other financial crimes.
Customer Due Diligence
All customers are required to complete a satisfactory identity verification process prior to conducting financial transactions on the Platform. Standard due diligence measures include, but are not limited to:
- Verification of full legal name, date of birth, and residential address;
- Submission of a valid government-issued photographic identity document (such as a passport or driver’s licence);
- Submission of proof of residential address (such as a recent utility bill or bank statement dated within the preceding three months);
- Verification of payment method ownership.
Enhanced due diligence measures are applied where the operator identifies elevated risk factors, including but not limited to high-value transactions, politically exposed persons (PEPs), and customers from jurisdictions identified as higher risk by the FATF or competent authorities.
Transaction Monitoring and Reporting
The operator conducts ongoing monitoring of customer accounts and transactions to detect patterns indicative of money laundering, fraud, or other suspicious activity. Where the operator identifies or has reasonable grounds to suspect such activity, it is legally obligated to file a Suspicious Activity Report (SAR) or Suspicious Transaction Report (STR) with the relevant financial intelligence unit, and may be required to suspend or terminate the relevant account without prior notice to the customer.
The operator maintains records of all customer identification documentation and transactional data for a minimum period as required by applicable law and CGA regulations. All staff involved in customer-facing and compliance roles receive regular AML/CFT training.
Data Protection and Privacy
Data Processing Principles
The operator processes personal data in accordance with applicable data protection legislation and the operator’s Privacy Policy, which is available on the Platform. Personal data collected in connection with account registration, verification, and gaming activity is processed on the basis of contractual necessity, legal obligation, and, where applicable, legitimate interest.
The operator collects and processes personal data for the following principal purposes:
- Account creation, verification, and management;
- Processing of deposits, withdrawals, and other financial transactions;
- Fulfilment of AML/KYC and regulatory compliance obligations;
- Prevention and detection of fraud and problem gambling;
- Customer support and dispute resolution;
- Compliance with applicable legal obligations and regulatory requirements.
Data Security
The operator implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. All data transmissions between the player’s browser and the Platform are encrypted using industry-standard Transport Layer Security (TLS) technology.
Personal data is not sold to third parties. Data may be shared with regulatory authorities, law enforcement agencies, and licensed third-party service providers where required by law or necessary for the provision of services, subject to appropriate data processing agreements and confidentiality obligations.
Players have the right to request access to, correction of, or deletion of their personal data in accordance with applicable law. Such requests should be directed to the operator’s data protection contact via the Contact Us page.
Responsible Gambling
Commitment to Player Protection
The operator is committed to providing a safe and responsible gambling environment. Gambling is intended to be an enjoyable leisure activity. The operator acknowledges that for a minority of individuals, gambling may become problematic, and it is committed to providing tools and resources to assist affected players.
Player Protection Tools
The following responsible gambling tools are available to all registered players:
- Deposit limits: Players may set daily, weekly, or monthly limits on the amount deposited into their account. Requests to reduce a limit take effect immediately; requests to increase a limit are subject to a mandatory cooling-off period.
- Session time limits: Players may set limits on the duration of individual gaming sessions.
- Loss limits: Players may set limits on the amount that may be lost within a defined period.
- Reality checks: Players may enable periodic on-screen notifications displaying the duration of their current gaming session.
- Self-exclusion: Players may request temporary or indefinite self-exclusion from the Platform. Self-exclusion requests are processed promptly, and self-excluded players will not receive any promotional communications during the exclusion period. The minimum self-exclusion period is six months.
- Account closure: Players may request permanent closure of their account at any time.
To access responsible gambling settings or to request self-exclusion, players should log in to their account and navigate to the account settings section, or contact the customer support team directly via the Contact Us page.
External Support Resources
Players who are concerned about their gambling behaviour, or who are concerned about a family member or friend, are encouraged to seek assistance from independent support organisations. The following organisations provide free, confidential support services in New Zealand:
- Problem Gambling Foundation of New Zealand: www.pgf.nz | Helpline: 0800 664 262
- Gambling Helpline (New Zealand): www.gamblinghelpline.co.nz | Helpline: 0800 654 655
- GamCare: www.gamcare.org.uk
Protections for Minors
The operator strongly encourages parents and guardians to make use of internet filtering and parental control tools to prevent minors from accessing gambling websites. Third-party tools such as GamBlock and Net Nanny may assist in restricting access to online gambling content.
Fairness of Games and RNG Certification
All games made available through the Platform are sourced from licensed and reputable software providers. Random Number Generator (RNG) systems used in the delivery of casino games are independently tested and certified to ensure that outcomes are genuinely random and that the games operate in accordance with their published return-to-player (RTP) percentages.
The operator does not develop proprietary gaming software. The integrity and fairness of all games are the responsibility of the respective software providers, each of which holds applicable certification from recognised independent testing laboratories.
Dispute Resolution
Internal Complaints Procedure
In the event that a player wishes to raise a complaint regarding any aspect of the operator’s services, the player should in the first instance contact the customer support team, providing full details of the complaint. The operator is committed to acknowledging complaints within 24 hours of receipt and to providing a substantive response within a reasonable timeframe, having regard to the complexity of the matter.
Complaints may be submitted by any of the following methods:
- Via the live chat function available on the Platform;
- By email, using the contact details provided on the Contact Us page;
- By written correspondence addressed to the operator’s registered address.
Escalation and Alternative Dispute Resolution
If a player is not satisfied with the outcome of the operator’s internal complaints process, the player may escalate the matter to an independent Alternative Dispute Resolution (ADR) provider approved by the CGA. Details of the applicable ADR provider are available on request from the customer support team.
Players may also submit a complaint directly to the Curaçao Gaming Authority via the official CGA portal at www.gamingcontrolcuracao.org. The CGA has formal powers to investigate complaints and, where appropriate, to impose sanctions on licensed operators.
Nothing in this dispute resolution procedure limits any rights that a player may have under applicable consumer protection law in their jurisdiction of residence.
Disclaimer
The information set out on this page is provided for the purposes of legal transparency and regulatory disclosure. It is correct as at the date of publication and is subject to change in the event of any amendment to the operator’s licence, corporate structure, or applicable regulatory requirements. Players are encouraged to review this page periodically. In the event of any inconsistency between the information on this page and the operator’s full Terms and Conditions, the Terms and Conditions shall prevail.
Online gambling involves financial risk. Players should only gamble with funds they can afford to lose. The Platform does not provide financial, legal, or tax advice. Players are responsible for ensuring compliance with any tax or reporting obligations applicable to gambling winnings in their jurisdiction of residence.