Privacy Policy

1. About This Policy

This Privacy Policy applies to all players and visitors who access VIP Stakes Casino through https://vip-stakes-casino-nz.com/ from New Zealand. It sets out how we collect, use, store, and protect personal information in line with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs) contained within it.

VIP Stakes Casino is operated by a company holding casino licence number 8048/JAZ under the Curaçao gaming framework. Our registered New Zealand contact address is Level 4/35 Grey Street, Tauranga 3110, New Zealand. You can reach us at contact@vip-stakes-casino-nz.com or by calling +64 7 839 8366.

By creating an account, making a deposit, or continuing to use the platform, you confirm that you have read and understood the terms of this policy. If you do not agree with how we handle personal information, you should not use this website.

2. Information We Collect

We only collect personal information that is necessary to operate the casino lawfully, process your transactions, verify your identity, and comply with our regulatory obligations. The categories of information we collect include the following.

2.1 Registration and Account Information

• Full legal name and date of birth
• Residential address, including suburb, city, and postcode
• Email address and account password (stored in encrypted form)
• Phone number (where provided)
• Preferred currency (NZD for New Zealand players)
• Username and account preferences

2.2 Identity Verification Documents

• Copy of a government-issued photo ID such as a New Zealand passport or driver licence
• Proof of residential address such as a utility bill or bank statement dated within the last three months
• Source of funds documentation where required under AML/CFT obligations
• Selfie or live verification image where automated identity checks require it

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and methods
• Payment method details (card numbers are tokenised and never stored in full)
• Cryptocurrency wallet addresses used for transactions
• Transaction history and account balance records

2.4 Gameplay and Behavioural Data

• Games played, bet amounts, session durations, and win/loss records
• Bonus activations, wagering progress, and promotion usage
• Responsible gambling tool settings such as deposit limits or self-exclusion requests
• Session start and end times

2.5 Technical and Device Data

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Cookie identifiers and session tokens
• Pages visited, links clicked, and time spent on each section of the site
• App version where the mobile application is used

2.6 Communications

• Support chat transcripts, emails, and call records
• Responses to surveys or feedback requests
• Any information you voluntarily provide when contacting us

3. How We Collect Personal Information

Most of the personal information we hold is collected directly from you at the point of registration, during the identity verification process, or when you contact our support team. We also collect information automatically through your use of the platform, including through cookies and tracking technologies described in Section 9 of this policy.

In some circumstances we receive information from third parties. These include identity verification providers who confirm the authenticity of documents you submit, payment processors who facilitate deposits and withdrawals, fraud prevention services that flag unusual account activity, and AML screening databases that are used to meet our obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009.

Where we receive information from a third party, we treat it with the same level of care and security as information collected directly from you.

4. Why We Collect and Use Your Information

We collect personal information for specific, lawful purposes. We do not collect more than we need for those purposes, and we do not use it for anything inconsistent with the reason it was originally gathered.

4.1 To Operate Your Account

Processing your registration, maintaining your account, crediting and debiting funds, and giving you access to the platform and its features all require us to hold and use the personal information you provide. Without this, we cannot provide the service.

4.2 To Verify Your Identity (KYC)

Before processing your first withdrawal, we are required to carry out identity verification. This is a standard requirement under our licence conditions and under New Zealand’s AML/CFT framework. We verify that you are who you say you are, that you are 18 or older, and that your account activity is consistent with lawful gambling behaviour.

4.3 To Comply with Legal Obligations

We are required by law and by our licence conditions to retain certain records, report suspicious transactions, screen players against sanctions lists, and cooperate with regulatory authorities when required. These obligations arise under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, our Curaçao licence conditions (8048/JAZ), and applicable international compliance standards.

4.4 To Process Payments

Deposit and withdrawal processing requires us to share relevant financial information with payment processors, including those handling Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, and USDT transactions. Each processor handles data only to the extent required to complete the transaction.

4.5 To Provide Customer Support

When you contact our support team by live chat, email, or phone, we use the information you provide to resolve your query. We retain records of these interactions to ensure consistent service and to refer back to them if the same issue arises again.

4.6 To Operate Responsible Gambling Measures

We monitor gameplay patterns and account activity to identify behaviour that may indicate problem gambling. This includes tracking session lengths, changes in deposit frequency, loss patterns, and the use of responsible gambling tools. Where we identify a concern, we may contact you or restrict your account in line with our duty of care obligations. Information relating to self-exclusion and account restrictions is retained for a minimum period even if your account is closed, to prevent re-registration during an exclusion period.

4.7 To Detect and Prevent Fraud

We analyse account activity, device data, IP addresses, and transaction behaviour to identify and prevent fraudulent activity, bonus abuse, multi-accounting, and other conduct that violates our Terms and Conditions or applicable law.

4.8 To Improve the Platform

Aggregated and anonymised data about how players navigate the site, which games are played most frequently, and where technical issues arise helps us improve the platform. This analysis does not identify individual players.

4.9 To Send You Communications

We send transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts as a necessary part of operating your account. We may also send promotional communications about bonuses and offers where you have not opted out of receiving them. You can opt out of marketing emails at any time through your account settings or by contacting us directly.

5. Legal Basis for Processing

Under the New Zealand Privacy Act 2020, we are required to have a lawful purpose for collecting and using personal information. Our processing activities are grounded in the following purposes:

• Performance of a contract: Processing your account, transactions, and gameplay is necessary to fulfil the agreement between you and VIP Stakes Casino.
• Legal obligation: Identity verification, AML/CFT screening, record retention, and regulatory reporting are required by law.
• Legitimate interests: Fraud prevention, platform security, responsible gambling monitoring, and service improvement are carried out in our legitimate interests and yours, provided those interests are not overridden by your privacy rights.
• Consent: Marketing communications are sent on the basis of your consent, which you can withdraw at any time.

6. Sharing Your Information with Third Parties

We do not sell personal information to third parties. We share information only where it is necessary for the purposes described in this policy or where we are required to do so by law.

6.1 Service Providers

We work with third-party providers who carry out services on our behalf, including payment processing, identity verification, fraud detection, cloud hosting, customer support technology, and email delivery. These providers are given access only to the data they need to perform their specific function and are required to handle it securely and not use it for any other purpose.

6.2 Game Software Providers

The studios that supply games to the platform, including Evolution, Play’n Go, PG Soft, Evoplay, BGAMING, Playtech Live, Ezugi, Spribe, SmartSoft, and others, may receive certain technical and gameplay data to support the operation of their titles. This is limited to what is technically necessary for the games to function and for the studios to verify game integrity.

6.3 Regulatory Authorities

We may be required to disclose personal information to the Curaçao Gaming Authority, New Zealand regulatory bodies, law enforcement agencies, or other authorities if required by law, court order, or licence condition. We will always seek to confirm the legitimacy of such requests before responding.

6.4 Responsible Gambling Organisations

Where a player has opted to use self-exclusion tools or where we identify a serious concern about gambling behaviour, relevant information may be shared with our responsible gambling partners, including Gambling Therapy and BeGambleAware, solely to support the wellbeing of that player. We do not share this information for any commercial purpose.

6.5 Business Transfers

If VIP Stakes Casino or the company operating it is involved in a merger, acquisition, or transfer of assets, personal information held at that time may be transferred as part of that process. We would notify affected players in advance of any such transfer where we are able to do so.

7. International Transfers of Personal Information

VIP Stakes Casino operates across international infrastructure, and some of the third-party providers we work with are located outside New Zealand. This means your personal information may be transferred to, stored in, or processed in countries other than New Zealand, including within the European Economic Area, the United Kingdom, and other jurisdictions.

Where personal information is transferred internationally, we take steps to ensure it receives an equivalent level of protection to what is required under the New Zealand Privacy Act 2020. This includes entering into data transfer agreements with service providers that impose appropriate security and confidentiality obligations, and using providers that operate under recognised data protection frameworks.

8. Data Retention

We retain personal information for as long as it is needed for the purpose for which it was collected, or for as long as we are required to keep it by law.

• Account records: Retained for a minimum of five years following account closure to comply with AML/CFT obligations.
• Transaction records: Retained for a minimum of five years as required under financial regulation and licence conditions.
• Identity documents: Retained for five years following the end of the business relationship, in line with AML/CFT requirements.
• Self-exclusion records: Retained for the duration of the exclusion period plus a reasonable period afterward to prevent re-registration.
• Support communications: Retained for up to three years unless a longer period is needed in connection with a dispute or complaint.
• Marketing preferences: Updated or deleted promptly following an opt-out request.

When personal information is no longer required and no legal obligation to retain it exists, we delete or anonymise it securely.

9. Cookies and Tracking Technologies

VIP Stakes Casino uses cookies and similar technologies to make the platform function correctly, to remember your preferences, and to understand how players interact with the site. A cookie is a small text file stored on your device when you visit a website.

9.1 Types of Cookies We Use

• Essential cookies: Required for the site to operate at all. These include session cookies that keep you logged in and cookies that manage security tokens. You cannot opt out of these without stopping the platform from working.
• Functional cookies: Used to remember your preferences such as language settings, preferred game categories, and display options.
• Analytics cookies: Collect aggregated, anonymised data about how visitors navigate the site. This helps us identify which sections are used most and where improvements can be made. No individual player is identified in this data.
• Marketing cookies: Used to track whether a player arrived via a particular promotional link or affiliate channel. This helps us manage our marketing spend and attribution. These cookies do not create profiles that are shared with advertisers for targeting purposes.

9.2 Managing Cookies

You can control cookie settings through your browser. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of the site. Disabling essential cookies will likely prevent you from logging in or making transactions. Instructions for managing cookies are available in the help section of all major browsers including Chrome, Safari, Firefox, and Edge.

10. Security

We apply technical and organisational security measures to protect personal information against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption on all connections between your device and our servers
• Encrypted storage of passwords and sensitive account data
• Tokenisation of payment card details, meaning full card numbers are never stored on our systems
• Access controls that limit which staff members can view personal data, restricted to those with a legitimate operational need
• Regular security testing and vulnerability assessments
• Two-factor authentication available to players who choose to enable it

No online system can guarantee complete security. If you suspect your account has been compromised, contact our support team immediately at contact@vip-stakes-casino-nz.com or call +64 7 839 8366.

10.1 Privacy Breach Notification

Under the Privacy Act 2020, we are required to notify the New Zealand Privacy Commissioner and affected individuals if a privacy breach occurs that has caused or is likely to cause serious harm. We maintain internal procedures for identifying and assessing potential breaches and will act promptly if a notifiable breach is identified.

11. Your Rights Under the New Zealand Privacy Act 2020

The Privacy Act 2020 gives you specific rights in relation to your personal information held by VIP Stakes Casino. These rights apply to New Zealand players and are summarised below.

11.1 Right to Access Your Information

You can request a copy of the personal information we hold about you. We will respond within 20 working days of receiving your request, as required by the Privacy Act 2020. In some circumstances we may decline to provide certain information, for example where disclosure would reveal information about another person or where it relates to an ongoing fraud investigation, but we will tell you if that is the case.

11.2 Right to Correct Your Information

If any personal information we hold is incorrect, you have the right to ask us to correct it. You can update many account details directly through your profile settings. For information that cannot be self-corrected, such as identity documents, contact our support team and we will review and update the record where the correction is justified.

11.3 Right to Object to Direct Marketing

You can opt out of receiving promotional emails or other marketing communications at any time. Use the unsubscribe link in any marketing email, adjust your notification preferences in your account settings, or contact us directly and we will stop marketing communications promptly.

11.4 Right to Make a Complaint

If you believe we have breached the Privacy Act 2020 or mishandled your personal information, you are entitled to make a complaint. We ask that you contact us first so we have the opportunity to address the concern directly. If you are not satisfied with our response, you can refer the matter to the New Zealand Privacy Commissioner at www.privacy.org.nz.

11.5 How to Exercise Your Rights

Submit any privacy-related request by emailing contact@vip-stakes-casino-nz.com with the subject line “Privacy Request” or by writing to us at Level 4/35 Grey Street, Tauranga 3110, New Zealand. We may need to verify your identity before processing the request.

12. Age Verification and Minors

VIP Stakes Casino strictly enforces an 18+ age policy. Players must be 18 years of age or older to register and use the platform. We collect date of birth at registration and verify it as part of the KYC process.

We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a player’s account has been registered by a minor, we will suspend the account immediately, refund any remaining balance after investigation, and permanently delete the account and associated data except where retention is required for regulatory purposes.

If you believe a minor has registered on the platform, contact us immediately at contact@vip-stakes-casino-nz.com.

13. Anti-Money Laundering and Countering Financing of Terrorism

As a licensed operator, we are subject to obligations under international AML/CFT standards that are reflected in our licence conditions. These obligations require us to:

• Verify the identity of all players before processing withdrawals
• Collect source of funds information where transaction volumes or patterns require it
• Screen player information against sanctions lists and politically exposed person (PEP) databases
• Monitor account activity for patterns consistent with money laundering or financial crime
• Report suspicious activity to relevant authorities where required
• Retain records of identity and transaction data for a minimum of five years

Players are required to provide accurate and complete information during the verification process. Providing false information is a serious matter that may result in permanent account closure and referral to the relevant authorities. AML/CFT checks are a non-negotiable part of operating a licensed gambling platform, and we handle all related data with strict confidentiality.

14. Responsible Gambling and Your Data

VIP Stakes Casino takes its responsible gambling obligations seriously. The data we collect about your gameplay is used in part to identify patterns that may indicate problem gambling, including rapid changes in deposit frequency, extended session durations, and escalating bet sizes relative to your usual behaviour.

If you choose to set deposit limits, cooling-off periods, or self-exclusion through your account settings, this information is stored and acted upon immediately. Self-exclusion records are retained beyond the exclusion period to prevent re-registration while the restriction is in force.

Our responsible gambling partners include Gambling Therapy at www.gamblingtherapy.org and BeGambleAware at www.begambleaware.org. If you share your contact details with either organisation directly, their own privacy policies will govern how they handle that information.

For New Zealand players seeking local support, the Department of Internal Affairs provides guidance on gambling harm, and the Problem Gambling Foundation of New Zealand operates a national helpline. Contact details for these services are available through our Responsible Gambling page.

15. Third-Party Links

The VIP Stakes Casino website may contain links to third-party websites, including responsible gambling organisations, payment processors, and game software providers. Once you click through to an external site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of those sites and encourage you to read their policies before providing any personal information.

16. Changes to This Privacy Policy

We review this Privacy Policy periodically and update it when our data practices change, when the law changes, or when regulatory requirements are updated. Material changes will be communicated to registered players by email or through a prominent notice on the site before they take effect. Continued use of the platform following notification of a change constitutes your acknowledgment of the updated policy.

17. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights under the Privacy Act 2020, or want to raise a concern about how your personal information has been handled, please get in touch with us through any of the following channels:

• Email: contact@vip-stakes-casino-nz.com
• Phone: +64 7 839 8366
• Post: VIP Stakes Casino, Level 4/35 Grey Street, Tauranga 3110, New Zealand
• Live chat: Available 24 hours a day, 7 days a week through the website

If you are not satisfied with our response to a privacy concern, you have the right to contact the New Zealand Privacy Commissioner at www.privacy.org.nz or by calling 0800 803 909.